1. Our Commitment
The Bundanoon Folk Festival Association (BFFA) is committed to the privacy and security of personal information held about its customers to ensure that the collection, use, disclosure and security of your personal information complies with the provisions of the Privacy Act (1988).

2. Purchasing online
The BFFA uses Humanitix for ticket sales and (undecided) for merchandise sales.

The Humanitix Privacy Policy is available here - https://console.humanitix.com/public/pdfs/humanitix_privacy_policy.pdf

The Bundanoon Folk Festival Association does not hold any credit card information.

3. Collecting your personal information
The Bundanoon Folk Festival collects personal information from you when you purchase tickets via our website; over the phone; or in person at our ticket office counter.

Apart from the collection of personal information through ticket sales, the Bundanoon Folk Festival Association will also collect personal information over the phone, in person or by other means of electronic correspondence such as email or fax to undertake our daily artistic and administrative operations. Personal information includes information and opinions that can identify an individual.

4. Use and disclosure of your personal information
The Bundanoon Folk Festival treats its obligations with respect to the use and disclosure of personal information very seriously. In general, we will disclose personal information for the primary purpose that it was collected or for a purpose related to the primary purpose that you would reasonably expect it to be used such as to contact you about a change in the time of a production. If the BFFA wishes to disclose your information to a third party it will obtain your consent to do so. However, there may be exceptional circumstances that will warrant not obtaining your consent such as where:

The BFFA needs to use or disclose personal information where it believes the use or disclosure is necessary to protect any person and/or any BFFA rights or property; or if the use or disclosure of personal information is authorised or required by law (such as if the BFFA is required to disclose personal information to a court in response to a subpoena).

For situations where the BFFA collects personal information from individuals who are “non customers”, we will only use the personal information for the main business purpose that it was collected. For example, we may have the contact details of an individual (such as a mobile or email address) who is our “point of contact” within an organisation with which we do business.

Any customer may unsubscribe or opt-out of the BFFA to no longer receive email or postal mail communication from us.

5. Disclosure and other organisations or third party individuals
The BFFA will not sell, rent, trade or otherwise supply to third parties any personal information obtained from you unless you consent.  Information will be shared where contractors and service providers help us operate our business or provide a service such as contractors who assist us to send out our mail or where the individual would reasonably expect personal information to be disclosed (for example, if those third parties are directly involved in the collaboration of a BFFA production for which the personal information was collected.

If the BFFA engages contractors and service providers to handle personal information, we require these organisations or individuals to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled. Otherwise, the BFFA will only disclose personal information if this is required by law or permitted under the Privacy Act.

6. Access to Personal Information
To obtain a copy of the information we have about you, please contact the BFFA and complete the appropriate access form. We will require personal identification.

7. Correcting and updating your file
If an individual wishes to change personal information that is inaccurate or out-of-date, they can change their details by phone, in person, by mail or by e-mail. All information collected from customers who purchase a ticket to BFFA productions will be kept unless the customer requests it be removed..

8. Changes to the BFFA Privacy Policy
The BFFA may change its Privacy Policy at any time and notify its customers by posting an updated version of the policy on its website.